pk78 Privacy Policy

1. Introduction

pk78 ("we", "our", "the Platform", "pk78") operates the online gaming and sports betting platform accessible at pk78.bio. This Privacy Policy ("Policy") describes how pk78 collects, processes, stores, and protects the personal data of individuals ("you", "User", "Player") who register an account, visit the pk78 website, or otherwise interact with pk78 services.

pk78 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By registering an account or using pk78, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside pk78's Terms and Conditions, which govern the use of the pk78 platform as a whole. Defined terms not defined in this Policy carry the meaning given to them in the Terms and Conditions.

2. Data Controller

pk78 is the data controller responsible for your personal data. As data controller, pk78 determines the purposes for which and the means by which your personal data is processed. If you have any questions about how your data is handled, you may contact pk78's support team at any time via the contact details provided in Section 15 of this Policy.

3. Data We Collect

pk78 collects the following categories of personal data:

3.1 Identity Data

• Full legal name
• Date of birth
• CNIC (Computerised National Identity Card) number and images (front and back) submitted during KYC
• Passport or other government-issued identity documents where provided as an alternative to CNIC
• Selfie photograph submitted during KYC identity verification

3.2 Contact Data

• Email address
• Pakistani mobile phone number
• Residential address (where provided for KYC or withdrawal purposes)

3.3 Account Data

• Username and encrypted password
• Account registration date and time
• Account status and history
• Responsible gaming settings and limits applied to your account

3.4 Financial Data

• Deposit and withdrawal transaction records (amounts, dates, methods)
• JazzCash account reference or Easypaisa account reference used for transactions
• Bank account name and number where provided for bank transfer withdrawals
• USDT wallet address where provided for crypto withdrawals

pk78 does not store full payment card numbers, CVV codes, or mobile wallet PINs on its servers. Payment credentials are processed by third-party payment providers under their own security frameworks.

3.5 Gaming & Betting Data

• Bet history, stake amounts, game sessions, and outcomes
• Casino game history, slot session data, and crash game records
• Bonus usage and wagering progress

3.6 Technical Data

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration and navigation data within pk78
• Cookies and similar tracking technologies (see Section 10)

3.7 Communications Data

• Content of customer support conversations (live chat, email)
• Complaints and dispute records
• Responsible gaming requests and self-exclusion records

4. How We Collect Data

pk78 collects personal data through the following means:

• Direct submission – information you provide during account registration, KYC verification, deposit and withdrawal requests, and communications with support
• Automated collection – technical data collected automatically when you visit pk78 or use the platform, including via cookies, server logs, and device fingerprinting
• Third-party sources – identity verification data confirmed by KYC service providers; fraud and AML (anti-money laundering) screening data from compliance service providers; payment data from JazzCash, Easypaisa, and banking partners

5. How We Use Your Data

pk78 uses personal data for the following purposes:

• Account management – creating, maintaining, and securing your pk78 account
• Identity verification (KYC) – verifying your age and identity to comply with responsible gaming and anti-fraud obligations
• Payment processing – processing deposits and withdrawals and maintaining transaction records
• Fraud prevention and AML compliance – detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct
• Responsible gaming – monitoring gameplay patterns to identify at-risk behaviour and administering deposit limits, self-exclusion, and other protective measures
• Customer support – responding to your queries, complaints, and support requests
• Platform improvement – analysing usage data to improve pk78's products, features, and performance
• Marketing communications – sending promotional offers and updates where you have consented to receive them (you may opt out at any time)
• Legal and regulatory compliance – maintaining records required by applicable law and responding to lawful requests from regulatory and law enforcement authorities

6. Legal Basis for Processing

pk78 processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform pk78's obligations under the Terms and Conditions, including account management, payment processing, and game delivery
• Legal obligation – processing required to comply with applicable laws, including KYC, AML, and responsible gaming requirements
• Legitimate interests – processing for fraud prevention, security, and platform improvement, where these interests are not overridden by your privacy rights
• Consent – processing for marketing communications and non-essential cookies, where you have provided explicit consent. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

7. Data Sharing

pk78 does not sell, rent, or trade your personal data to third-party marketers. pk78 shares personal data only in the following circumstances:

• Service providers – payment processors (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), KYC verification providers, fraud screening services, cloud hosting providers, and customer support platforms — all operating under contractual data processing agreements that restrict their use of your data
• Game providers – licensed game studios (e.g., Pragmatic Play, Evolution Gaming, PG Soft) receive limited technical session data necessary to deliver games; they do not receive your full identity or financial data
• Regulatory and law enforcement authorities – where pk78 is legally required to disclose data in response to a lawful order, subpoena, or regulatory request
• Business transfers – in the event of a merger, acquisition, or sale of pk78's business, your data may be transferred to the successor entity, subject to equivalent privacy protections

8. Data Retention

pk78 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data – retained for the duration of your account relationship with pk78 and for a minimum of 5 years following account closure, in compliance with AML record-keeping requirements
• Transaction records – retained for a minimum of 5 years from the date of the transaction
• Responsible gaming records – self-exclusion records retained for the duration of the exclusion and for a minimum of 5 years thereafter
• Communications data – support records retained for 3 years from the date of the interaction
• Technical and analytics data – aggregated analytics data may be retained indefinitely in anonymised form; IP and device logs are retained for up to 12 months

When retention periods expire, data is securely deleted or anonymised.

9. Security Measures

pk78 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and pk78 servers
• Encryption at rest for sensitive data including identity documents and financial records
• Role-based access controls restricting personal data access to authorised staff with a documented operational need
• Regular security assessments and penetration testing of the pk78 platform
• Multi-factor authentication requirements for internal systems handling personal data
• Incident response procedures for detecting, reporting, and managing personal data breaches

While pk78 takes security seriously, no internet-based platform can guarantee absolute security. You are also responsible for protecting your pk78 account credentials and reporting any suspected unauthorised access promptly.

10. Cookies & Tracking Technologies

pk78 uses the following categories of cookies and similar technologies:

• Essential cookies – required for the platform to function, including session management, login authentication, and security tokens. These cannot be disabled without impacting core platform functionality.
• Analytics cookies – used to collect aggregated information about how players use pk78, including page visits, session duration, and navigation paths. This data helps pk78 improve the platform. Analytics cookies are optional and can be declined via browser settings.
• Preference cookies – used to remember your settings and preferences across sessions. Optional.

pk78 does not use third-party advertising cookies or allow advertising networks to place cookies on your device through the pk78 platform. You may manage cookies through your browser settings; note that disabling essential cookies will prevent the pk78 platform from functioning correctly.

11. Your Data Rights

Subject to applicable law and pk78's legal obligations, you have the following rights regarding your personal data:

• Right of access – to request a copy of the personal data pk78 holds about you
• Right of rectification – to request correction of inaccurate or incomplete personal data
• Right of erasure – to request deletion of your personal data, subject to pk78's legal retention obligations (e.g., AML record-keeping requirements may prevent full erasure)
• Right to restrict processing – to request that pk78 limit the processing of your data in certain circumstances
• Right to data portability – to request a copy of data you have provided to pk78 in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests, including marketing communications
• Right to withdraw consent – to withdraw consent for processing based on consent (e.g., marketing emails) at any time without affecting prior lawful processing

To exercise any of these rights, contact pk78 support via live chat or email. pk78 will respond to verified requests within 30 days. Identity verification may be required before processing data rights requests to protect against unauthorised access.

12. Children's Privacy

pk78 is strictly an 18+ platform. pk78 does not knowingly collect or process personal data from persons under the age of 18. If pk78 becomes aware that personal data from a minor has been collected, the associated account will be immediately closed, any balances returned to the verified payment source, and the personal data deleted in accordance with pk78's retention procedures. If you believe a minor has registered on pk78, please contact pk78 support immediately.

13. International Data Transfers

pk78 operates with service providers and technology infrastructure that may be located outside Pakistan. Where personal data is transferred internationally, pk78 ensures that appropriate safeguards are in place to protect the data, including contractual protections equivalent to applicable data protection standards. By using pk78, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Pakistan where data protection laws may differ from those in Pakistan.

14. Changes to This Policy

pk78 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or on-platform notification at least 7 days before the updated policy takes effect. The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of pk78 following notification of changes constitutes acceptance of the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the pk78 privacy team via our 24/7 customer support service.

Email: [email protected]

Support is available via live chat when logged into your pk78 account. All privacy-related requests are handled with strict confidentiality.